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AVK Field Assist

American AVK is constantly searching for ways to engage our customers. A new technology really peaked our interest in what we could offer to our customers in the field.

Augmented Reality

Augmented Reality offers a unique opportunity in assisting our customers in the field. Augmented reality offers a digital layer of information in a real environment. We have seen this technology used in many games such as Pokeman Go and in different training applications. 

We thought we could use this new technology in a new way. By offering this same technology to assist our customers in the field. So, how does it work. We teamed up with PTC, who created Vuforia Chalk. It is a cloud based application which allows users to connect through the Chalk application. First, the customer reaches out to American AVK by phone, text or support chat. The customer is advised to download the app and that they will receive a 9-digit code to enter. Once they enter the 9 digit code they are connected with an American AVK Expert. The two share a video screen with the ability to communicate by drawing on the screen showing exactly where the issue is with the product.  

We thought we could use this new technology in a new way. By offering this same technology to assist our customers in the field.

So, how does it work?

We teamed up with PTC, who created Vuforia Chalk. It is a cloud based application which allows users to connect through the Chalk application. First, the customer reaches out to American AVK by phone, text or support chat. The customer is advised to download the app and that they will receive a 9-digit code to enter. Once they enter the 9 digit code they are connected with an American AVK Expert. The two share a video screen with the ability to communicate by drawing on the screen showing exactly where the issue is with the product.  

After the call is over, images from any drawings are saved and emailed to both participants.

We have had several instances where this technology saved 100’s of driving miles by solving the issue over this type of call. 

Easy steps to get started:

  1. Contact American AVK by phone, text or support chat
  2. Download the app AVK Field Assist
  3. Upon receiving a 9-digit code, enter it in the app
  4. You are connected with an American AVK Expert!
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